Enquiring minds have questions. We’ve got answers.
How do I place a wholesale order?
Contact Us to request a product line sheet. You can then place an order by completing our order form, or you can email or call us to discuss your requirements.
Do you do repair work or accept exchanges?
If you have received faulty merchandise, please Contact Us and send pictures showing the damage or describe the repair work required. Repairs and exchanges shall be assessed on a case by case basis.
Can you ship internationally?
Yes! We accept orders from all around the world and can ship internationally to most countries using secure courier services. If you receive an error notification on checkout that we cannot sell or ship to your country, please contact us and tell us where you are, and we will try our best to resolve the problem.
Will I have to pay duties and taxes?
VAT, duties and taxes will be applicable as per your country’s regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/VAT/ duty value to the courier company in order to receive your order. Please note we are unable to advise the duty amount.
When will I receive my order?
We do not hold a large amount of stock in our inventory. For orders that need to be made, please allow 4 weeks for production and up to 1 week for delivery depending on your location. Please note that additional delays due to items being held at customs are not within our control.
For custom orders, please allow additional time for the design process.
How will my order be packaged?
Your jewellery will come with a story card explaining the symbolism and significance behind each piece. This is packaged securely in a clear seal bag to limit exposure to oxygen and to keep it protected. It is placed in a pretty organza bag and is sent to you in a padded envelope or box, depending on the size of your order.
Can you ship to multiple addresses?
We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Will I need to sign for my order at the time of delivery?
Yes. Since we use Royal Mail special delivery or DHL courier, these services will require a signature and often proof of ID at the time of delivery of your order.
I would like to order a custom design. Is this possible?
Absolutely! We work with individuals as well as corporate clients to create their own custom gifts and accessories. Please Contact Us with your specific requirement.
How accurate are the colours and dimensions of the products shown on the website?
While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
Some products may also appear smaller or larger than their image displayed on the site. We do, however, provide dimensions of our jewellery in the product description section of each item.
Where are your jewellery and accessories made?
All rhodium and gold plated items are made by master artisans in Jaipur, India according to EU standards.
All brass and beaded items are made in Kenya by skilled local artisans.
No child labour is involved in the making of our products.